1. Information We Collect

1.1 Personal Information

• Name, email address, phone number, and mailing address
• Property preferences, budget range, and real estate goals
• Communication preferences and consent for marketing materials
• Any additional information you voluntarily provide through forms or communications

1.2 Technical Information

• IP address, browser type, device information, and operating system
• Pages visited, time spent on our website, and navigation patterns
• Cookies and similar tracking technologies for website functionality
• Referral sources and search terms used to find our website

1.3 Communication Records

• Records of phone calls, emails, text messages, and in-person meetings
• Property inquiries and consultation notes
• Transaction history and service interactions

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide real estate services including buying, selling, and investment consultation
• To respond to your inquiries and schedule consultations
• To send property recommendations and market updates
• To process transactions and maintain client records
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
• To send marketing communications (with your explicit consent)

3. SMS and Text Messaging

3.1 SMS Program

Our SMS program sends updates about real estate services, property alerts, market insights, and promotional offers to users who have opted in to receive text messages.

3.2 Consent and Opt-In

• By providing your phone number and checking the SMS consent box on our forms, you agree to receive text messages from Epique Realty
• Message frequency may vary based on your preferences and market activity
• Message and data rates may apply according to your mobile carrier plan

3.3 Opt-Out Instructions

• You can cancel SMS services at any time by texting "STOP" to any message you receive from us
• Upon sending "STOP," we will confirm your unsubscribe status via SMS
• After confirmation, you will no longer receive SMS messages from us
• To rejoin, sign up again through our website or contact us directly

3.4 Help and Support

If you experience issues with our messaging program, reply with "HELP" for assistance or contact us directly at kurt@havenrealestategroup.com or (509) 993-4218.

3.5 SMS Data Protection

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of text message services
• Carriers are not liable for delayed or undelivered messages

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

• Trusted third-party service providers who assist with our operations (e.g., CRM systems, email marketing platforms)
• Professional service providers such as mortgage brokers, inspectors, or attorneys (with your consent)
• Technology providers for website hosting, analytics, and communication services

4.2 Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our clients
• In connection with legal proceedings or investigations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

Important Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security and Storage

• We implement industry-standard security measures to protect your personal information
• Data is stored on secure servers with encryption and access controls
• Access to personal information is restricted to authorized personnel only
• We regularly review and update our security practices
• While we strive to protect your information, no method of transmission over the internet is 100% secure

6. Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience and analyze website performance
• Cookies help us remember your preferences and provide personalized content
• You can control cookie settings through your browser preferences
• Disabling cookies may affect some website functionality
• We may use third-party analytics tools to understand website usage patterns

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format
• Restriction: Request limitations on how we process your information

To exercise these rights, please contact us using the information provided below.

8. Data Retention

• We retain personal information for as long as necessary to provide our services
• Information may be retained longer if required by law or for legitimate business purposes
• Marketing communications data is retained until you opt out
• Transaction records are maintained according to legal and regulatory requirements
• Upon request, we will delete your information unless retention is required by law

9. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

13. Governing Law

This privacy policy is governed by the laws of the State of Washington, United States. Any disputes arising from this policy will be resolved in the courts of Spokane County, Washington.